Is there a bruise on Apple’s reputation? - BusinessWeek Online
October 14th, 2007 | by jeff | | Post to NewsCloud »
A widely watched study of customer satisfaction, released in August by the University of Michigan, showed Apple slipping 4 points from last year’s score, to 79 on a 100-point scale. That still leads the industry, but it’s the company’s first decline since 2001.
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